By accessing our platform or making any purchase of products or services (including through social networks), the user declares to be aware of and fully agree to these Terms of Use and other applicable policies, regardless of their full reading. We reserve the right to change, at any time and without prior notice, the content of these Terms. It is the sole responsibility of the user to periodically consult this page to check for any updates, always prevailing the latest version available here.

1. Acceptance and Term of the Terms

• I. By using our platform or purchasing any of our services (including through social networks) the user declares that he has read, understood and fully agrees with these Terms of Use and all the policies that integrate them. The user also declares to be over 18 years old and full civil capacity to use the services offered.
• II. By registering or initiating any form of interaction with the platform, the user authorizes the receipt of communications, including promotional, informative and operational content, through the channels provided, such as email, WhatsApp, SMS, Telegram or other similar means.
• III. If you do not agree, in whole or in part, with any provision of these Terms, you must immediately stop using the platform and refrain from contracting our services.
• IV. The full acceptance of this Term is an essential condition for the access and use of the services provided, pursuant to article 4, I, of Law no. 12,965/2014 (Civil Internet Framework).

2. Services and Operational Limitations

• I. The services available on the platform are exclusively intended for users over 18 years of age and consist of solutions aimed at providing resources and tools related to digital marketing in social networks.
• II. All services, as well as their prices, features, availability and offer conditions, may be changed, updated or discontinued at any time without notice.
• III. The titles, descriptions and other information displayed on the platform are informative and statistical. The quality, performance or actual variation of the services may differ from the estimates presented.
• IV. Services identified with “Mix” quality indicate that they have varied inventory and may be composed of combinations from different sources, which may result in heterogeneous delivery.
• V. The contracting of the services is optional, and all the information necessary for their use is previously available, including features such as “Free Balance” or other means of testing, so that the user evaluates the operation before the acquisition.
• VI. Triggering the “Cancel” button does not guarantee immediate cancellation of the request. The request will be submitted to the analysis of the system, and may be approved or rejected according to the conditions of execution of the service.
• VII. The minimum and maximum limits of each service are reported in the “Quantity” field, applying individually to each item (profile, link, video, server, etc.). Hiring outside these limits may result in delivery failure, and it is recommended to separate the order into different services or links.
• VIII. It is strictly forbidden to place multiple simultaneous orders for the same link or profile before the previous order is completed, cancelled or expired. Overlapping orders may cause failures, incorrect counting, automatic cancellation or impossibility of replacement, exempting the platform from any liability arising from this practice.

2.1 Partial Order Classification

• Where an application is classified as Partial, the following provisions shall apply:
• I. All orders are subject to the possibility of being partially completed, due to factors such as stock availability, service conditions, technical limitations, cancellations or user requests.
• II. Orders classified as partial do not have the right to recharge, replacement or warranty. No reload or refund requests will be processed for the quantity already delivered.
• III. In partial orders, only the amount proportional to the amount actually delivered will be debited from the user's balance. The unsent part will be automatically refunded to the user's account balance.
• IV. There will be no later recharging on partial orders. Any remaining quantity that is not sent will not be added later, even if the service, under normal conditions, has a recharge policy.
• V. If the user requests the cancellation of an order still in processing, it may be finalized as partial. For example, in an order of 1,000 units in which 700 are left to be delivered, the cancellation may be registered as partial, with the user being refunded for the part not delivered and charged only for what has already been processed.

2.2 Information and Operating Conditions of Services

• I. The platform acts exclusively as a digital intermediary, using automated mechanisms to increase the visibility of content on social networks. There is no link, partnership, affiliation or institutional relationship between the platform and the social networks used to perform the services.
• II. Reductions, drops or losses after delivery may occur due to external and independent factors of the platform's performance, such as updates to social networks, algorithm modifications, internal audits, removal of suspicious interactions or natural disinterest of users. In some cases, falls can reach up to 100%.
• III. Technical changes in social networks including updates, temporary blocks, instabilities or changes in systems can cause loss of followers, likes, views, members or other interactions sent. To mitigate these effects, it is recommended to prioritize services that have a recharge option.
• IV. It is the sole responsibility of the customer to ensure that the profile, page or post is set to public at the time of the request. Orders made for profiles or private content will be considered completed, with the due discount on the balance, not being able to cancel, recharge or refund.
• V. The platform does not guarantee statistical results, growth metrics, engagement or performance in any social network. The responsibility is limited exclusively to the delivery of the contracted amount of interactions (such as followers, views or likes) in the link informed by the customer, not covering external goals, subsequent performance or organic growth.

2.3 Service Delivery, Execution and Processing Policy

• I. The delivery of the services may, eventually, exceed the contracted quantity, without any additional cost to the user. The excess sent cannot be removed, cancelled or reversed.
• II. It is not possible to remove interactions or services already delivered, including but not limited to followers, members, likes, views and other service modalities, since the delivery occurs irreversibly.
• III. The maximum term for the completion of any service is up to 90 business days, and may vary according to demand, availability, technical limitations or external factors related to social networks.
• IV. The Average Time displayed on the platform represents only an estimate for the beginning of the processing of the order, not constituting a guaranteed term. Full completion may take place at any time within a maximum of 90 business days.
• V. The user must not contract the same service for the same profile, link or content before the total completion of the previous order, otherwise there will be processing failures, credit losses or impossibility of execution, without the responsibility of the platform.

2.4 Replacement Policy, Warranties and Recharge Conditions

• I. The replacement can only be requested within the deadline established for each service, as informed in the respective description available on the platform.
• II. For the purpose of calculating the replacement, the sum between: initial quantity existing in the profile + contracted quantity is considered as the base quantity, serving this total as an informative parameter for loss analysis.
• III. Making new requests for the same link does not renew, extend and does not replace the replacement period of previous orders. Each request maintains its own and independent term.
• IV. Organic growths, natural variations or bonuses that exceed the contracted amount will not be considered for replacement, being treated exclusively as Free Bonus, without additional costs to the user.
• V. The replacement will be analyzed exclusively based on the last request made for the same link. If new orders are made before the replacement, it may be unfeasible.
• VI. Services identified with the term “SR” (No Refills) are not entitled to replacement, recharging or cancellation after delivery. For greater security, it is recommended to hire services that offer recharge.
• VII. No reloads will be performed if the username, link or URL has been changed, removed, disabled or made invalid after the service is completed. Links sent later via support are not accepted; only the link informed at the time of hiring will be considered.
• VIII. The platform does not guarantee the permanence of the interactions delivered, including the lifetime permanence. Services classified as VR (Lifetime Refill) have no fixed term; the user may request recharges only while the service remains active or until its eventual deactivation.
• IX. All services classified as “SR” (No Refills) may experience drops without the possibility of replacement, recharge or cancellation. The user declares full knowledge of these conditions when contracting such services.
• IX. All services with included recharge will be guaranteed for the period stipulated for each service, according to the rules applicable to active links. After the end of the contractual period, the continuity, availability, or permanence of any contracted service will not be guaranteed, regardless of automatic renewal or previous continuous use.

3. Benefits, Bonuses and Incentive Programs Policy

• I. Discounts granted by the platform are not cumulative. Upon reaching a new level of benefit, the updated discount fully replaces any previously applied percentage or advantage.
• II. As soon as the user reaches the required spending level, the corresponding benefits and discounts will be applied automatically, without the need for manual request or ticket opening.
• III. The discounts available vary according to the total amount spent by the user, and can be adjusted according to their performance, frequency of use and transaction history on the platform.
• IV. Users who have active discounts will not be able to use the Free Balance function, and are also subject to additional analysis in cases of accounts linked to high-performance affiliate programs.
• V. The commemorative plaques are offered exclusively to users located in the Brazilian territory, and it is not possible to send them to addresses abroad.
• VI. The commemorative plates will be sent at no cost to the user, constituting an honorary benefit for the amount invested in the platform.
• VII. The receipt of the commemorative plates is conditioned to the achievement of the value corresponding to the level of Balance Spent. Example: to receive the “10 MIL” card, the user must have accumulated R $ 10,000.00 in expenses on the platform.

4. Affiliation Program Policy and Promotional Balance Grant

• I. In situations that indicate possible misuse, manipulation or fraud, the membership system may be temporarily suspended for integrity analysis and verification.
• II. The analysis process to release the balance may take between 0 and 72 hours, depending on the complexity of the verification. After approval, the amount will be credited directly to the user's registered profile.
• III. Upon reaching the minimum amount established for withdrawal, the affiliate may request payment of the accumulated balance, and may also choose to use it directly on the platform as credit.
• IV. In case of confirmation of fraud, manipulation of results, creation of false accounts, improper induction of third parties or any violation of the rules of the program, the affiliate will be disqualified, will have access to the affiliation system permanently suspended, and all irregular earnings will be canceled. The penalty applies exclusively to the affiliate program, not affecting the user's main account or its contracted services.

5. Reseller Panel Terms of Use and Conditions of Operation

• I. The Reseller Panel operates through a robust and widely recognized third-party system provided by the platform Perfect Panel.
• II. Users of the Reseller Panel may receive additional discounts on all services offered, upon prior request and evaluation of the platform.
• III. By hiring the Reseller Panel, the user declares knowledge and agreement that, once activated, the panel can not be canceled, deactivated or converted into credits. The contract is final and irrevocable.
• IV. In case of technical or operational doubts, the user may request support from an administrator, upon request of contact, to receive assistance in the configurations and in the proper use of the system.
• V. In order for the panel to operate fully automatically, it is essential that the user maintains an available balance in his account within the platform. The use of external APIs is not permitted under any circumstances; all services must be processed exclusively through our platform.
• VI. All payments made by end customers within the Reseller Panel will be sent directly to the bank account registered by the reseller user. The platform does not perform financial intermediation, management of receipts or retention of amounts, limited to the availability, maintenance and technical operation of the system.
• VII. After the purchase, the user will have full access to the dashboard, including all features, tools and payment methods enabled. Visual or aesthetic customization (including themes, layouts and visual identity) is not the responsibility of the platform, being the sole responsibility of the reseller, and may require hiring external services.

5.1 Resources and System

• Available Features: (The dashboard offers a wide variety of tools and features to make it easier for the dealer to operate)
• I. Possibility to activate your own payment gateway
• II. Support for all currencies, allowing you to operate internationally.
• III. Direct receipt of payments from customers, without intermediation of the platform.
• IV. Ability to set your own prices by applying custom profit margins.
• V. Free HTTPS/SSL certificate, ensuring safe browsing for you and your customers.
• VI. Complete tools to manage services: add, edit, remove, enable and disable.
• VII. Automatic import of services from revisionsmm.com via API, streamlining catalog management.
• VIII. Access to all Admin Panel functions, plus additional features made available to the reseller.
• Features Not Available: (Some features are not part of the package and are not offered by the system:)
• I. Average Time Display of services.
• II. Affiliate system integrated into the dashboard.
• III. Update System integrated into the dashboard.
• IV. Simultaneous multi-currency and multi-provider functionalities.

6. Support and Attendance Policy

• I. It is recommended that the user previously check all information related to your order, avoiding the opening of unnecessary calls and contributing to the efficiency of service.
• II. Calls containing offensive, threatening, inappropriate language or spam content may result in suspension of the user's account after three formal warnings have been sent.
• III. Calls sent without sufficient information, empty, without message or containing undue repetition of the same order ID may be terminated automatically, without penalties.
• IV. When registering a call, the user must provide complete and detailed information, including order IDs, screenshots (prints) and detailed description of the problem, in order to ensure proper analysis of the case and optimize the response time.
• V. The period of response of the support may vary between 0 and 24 hours, and may extend, exceptionally, for up to ten (10) working days, observing the principle of transparency and good faith provided for in article 6 of the General Data Protection Law (LGPD).
• VI. Users who have their accounts suspended can receive service exclusively through the institutional email: revisionsmmcontact@gmail.com . It is recommended to review all information before contacting us.
• VII. The Customer Support channel will be available exclusively to users who have previously used the platform or who have made at least one balance addition. This measure aims to avoid sending spam tickets, ensuring the stability of the system, as well as the agility and efficiency of service.

7. Payments and Refunds Policy

• I. Balance Nature
• The balance entered by the User on the platform has a prepaid credit nature, featuring prepaid payment intended exclusively for the contracting of digital services provided by the platform.
• Such credit does not represent bank deposit, financial application or security, not generating income, interest, monetary correction or any kind of update.
• II. Refills, Conditions and Charges
• The availability of the balance will occur only after the confirmation of the operation by the payment system used by the User.
• Some payment methods may be subject to fees, taxes or operational charges, duly informed to the User at the time of recharging.
• III. General Refund Policy
• The refund of amounts will be carried out only in the cases expressly provided for in this Term, observing the standards of compliance, financial security, fraud prevention and money laundering.
• The refund, when admissible, will be made preferably by the same method and to the same bank account or PIX key used in the original transaction, provided that it belongs to the same holder.
• It is forbidden to make returns to third-party accounts or PIX keys, even at the request of the User, due to risks related to the prevention of money laundering (Law 9.613/1998), concealment of values and civil and criminal liability.
• IV. Technical Impossibility and Return Alternatives
• If it is not technically possible to make the refund by the original method, the User may indicate another PIX key of his ownership, provided that he proves the ownership of the account.
• The platform may request additional documents to verify identity, ownership and origin of the resources, according to fraud prevention and AML (Anti-Money Laundering) policies.
• V. Verification, Security and Risk Analysis
• To validate a refund request, you can request: official document with photo, proof of payment and proof of the PIX key used.
• Refusal to provide the requested documents will stop the refund process until the pending is settled.
• The platform may deny reimbursement when there is a reasonable suspicion of fraud, abuse, improper handling of the system or violation of the Terms of Use.
• VI. Right of Repentance — 7 Days
• The User may exercise the right of withdrawal within 7 (seven) calendar days from the date of recharge, provided that the balance remains fully unused.
• The partial or total use of the credit prevents the exercise of the right of repentance, according to Art. 49 of the CDC and consolidated understanding in the jurisprudence. Once the request has been validated, the refund will be processed within thirty (30) business days.
• VII. Irreversibility of Credit After the Legal Term
• After the expiration of the legal term of repentance, if the balance remains unused, it will continue to be available exclusively for use within the platform, and will not be eligible for a refund.
• IX. Bank Dispute (Chargeback)
• The user declares to be aware that he must, obligatorily, seek assistance with the support of the platform before triggering his financial institution to open a bank dispute (chargeback). The prior contact aims to allow the attempt of an administrative solution, avoiding unilateral measures that may impair the regular functioning of the account.
• The opening of chargeback without prior communication to the platform constitutes a contractual violation and may result in immediate measures, such as definitive suspension of the account, blocking of balances and ongoing requests, as well as the possibility of civil liability for any damages caused. In cases of evidence of fraud, the platform may also communicate the facts to the competent authorities.
• In the event of chargeback, regardless of whether there has been prior communication or not, the platform is authorized to suspend the user account for internal checks. During this period, amounts, orders, data and other information linked to the account may remain blocked until the completion of the analysis process by the financial institution.